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Terms and Conditions

Terms and Conditions


By booking a course with us digitally / verbally over the phone or in person you agree to the following terms and conditions of our organization.

If you book a classroom course by paying a deposit, the balance must be paid within 48 hours; otherwise, your booking may be canceled. For online courses, the balance must be paid within 5 days to avoid restricted access to the learning platform. Online course content will be accessible for 6 months after passing the qualification for the Domestic Energy Assessor course and 12 months for the Non-Domestic Energy Assessor course.


Cancellation / Refund Policy:

--> A booked course can be cancelled up to 48 hours before the course start date by sending an email to info@trainingmove.co.uk.

--> Fees paid towards booking the course are non-refundable; however, these fees may be applied to future training bookings.

--> If a course is not cancelled at least 48 hours before the start date or within 48 hours of booking an online course, the full fee will be payable by the student.

 --> If a course is booked less than 48 hours before the start date, the full course fee will Payment of the course fee does not guarantee the completion of a qualification.

 --> No refund will be issued if a student fails to complete a course or withdraws from the The training centre reserves the right to cancel any course before or during the training period.

 --> If the centre cancels a course before the start date, a full refund will be issued.

-->  If the course is cancelled due to misconduct, malpractice, or any other disciplinary reasons, no refund will be issued and the full fee will be applicable.

 --> This course is suitable only for candidates who are 18 years old or above.

-->  If a refund is issued for a booking made for a candidate under 18 years old, an administrative charge of £150 plus the registration fee will be deducted.


Please note that classroom-based courses will only proceed on the scheduled date if a minimum of 4 to 5 participants are enrolled. If the minimum enrollment is not met, the course will be postponed to a later date. If this postponement does not meet your requirements, please inform us, and we will issue a full refund of your course booking fee.


Course Transfer Policy:

A course may be transferred to another learner under the following conditions:

1- The original student has not been registered to access the EPC software.

2- The transfer request is made within 6 months of the original course booking and the course has not been transferred before.


If the transfer request is made more than 6 months after the course booking, or if the original student has received EPC software registration details or the course has been transferred before, a transfer fee of £217 plus an administration fee of £50 will apply. Please note that these fees are subject to change without notice.


Condition of Use

By accessing and continuing to use this site users accept and undertake to abide by Training Move conditions of use set out below.Use of this site for any purpose that is unlawful, or in any manner that could exceed authorised access, damage, disable, overburden or impair the operation of this site, or any other party's use or enjoyment of this site is strictly prohibited. Users are prohibited from violating or attempting to violate the security of the Training Move web site, including accessing data not intended for such User or logging into a server or account which such User is not authorised to access, attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; attempting to interfere with service to any user, host or network, forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting, or taking any action in order to obtain services to which such User is not entitled. Violations of system or network security may result in civil or criminal liability. Training Move will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.

Users of this web site may be monitored to ensure compliance with these Terms of Use - Users of this website consent to this monitoring in order to ensure the security and availability of this web site. The information in the web site is subject to change from time to time, without notice, as deemed appropriate by the college. The web site is not intended to be, and should not be considered, a contract between the college and any student or other person. The programs and courses outlined here will be offered, subject to sufficient enrolment, the availability of competent teachers and the provisions of adequate facilities. Some hypertext links on the Training Move web site link to external web sites and sources. Training Move provides these links as a courtesy reference and is not responsible for the delivery of content from external providers. Users should also be aware that the Training Move Privacy Policy only covers web pages located on Training Move websites. Users should take care and examine the privacy policies of such external web sites.



Unless otherwise explicitly stated, all information on this server is copyright Training Move, irrespective of whether a copyright symbol and statement is present. Training Move takes every reasonable care to avoid infringing copyright law. If you have reason to believe that materials published on the Website may infringe the copyright of another individual or organisation, you should inform the Webmaster at  info@trainingmove.co.uk so that the materials in question can be removed pending further investigation.

Although care has been taken in preparing the information supplied on this web server, Training Move does not and cannot guarantee the accuracy of it, as the content of the pages is subject to change in response to circumstances beyond the college's control. In no event will Lincoln College / Training Move be held liable for any damages arising out of the use of the information held on this server. Information published on the Website may be removed, edited, and supplemented without prior warning. College accepts no responsibility for the content of external web pages.

The College Web pages are maintained and are regularly updated and improved. As it is available, new content is added. Although we attempt to keep information in the College Web accurate, you assume the risk that the information and materials on this Web site could be incomplete, inaccurate, out of date, or may not meet your needs and requirements. With respect to any information available from this College Web site, neither College nor its employees assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.


Data Protection:

Training Move will process your personal data in order to register you with awarding bodies. Your data will not be used for future marketing purposes or shared with 3rd parties. However, if you are studying in a group of students for a same course then sometimes we may send group emails to all students which may reveal your name, email ID and other information to group members. If you wish not to be included in such an email then please let us know prior to your training day. Please be aware that booking a course gives centre a consent to use your information according to centre's data protection policy.

If you book a classroom course by paying a deposit only; you must pay the balance invoice within next 48 hours. If you book an online course with a deposit only; you must pay the balance invoice within 5 days or your access to the learning platform could be restricted. Online Course contents will remain available for a duration of 6 months even after passing the qualification for Domestic Energy Assessor course and 12 months for non-domestic Domestic Energy Assessor Courses.


Complaints Procedure:


1.0 Training Move is committed to providing a good quality service to all students within the College community. There may, however, be times when individuals may experience a quality of academic or service delivery which they feel falls short of the standard reasonably expected of the College. The College provides a simple, accessible procedure by which students can make their views known and receive an appropriate response, and which can help us improve service and procedures where appropriate.

The College defines a complaint as an expression of dissatisfaction with the standards of services provided by the College, or with the actions or any lack of action by the College, its agents, staff or students. A request for a new or different service or provision does not constitute a complaint but students can express their views on such matters to an appropriate manager. The complaints procedure may not be used to express complaints about individuals or organizations with which the College does not have a contractual relationship.

For the purposes of this procedure, the term “student” means any registered student, applicant.


2.0 Informal Investigation

Every effort should be made to resolve the complaint informally with the individual who holds responsibility for the matter which is the subject of the complaint. Where the issue cannot be resolved at this level, the complaint should be raised with the center Manager or Registrar, depending on the nature of the complaint. The Centre Manager or Registrar will continue attempt to resolve the complaint on an informal basis to the satisfaction of all those involved.


3.0 Formal Investigation

It is important that these informal procedures are exhausted before a formal complaint is made. If an informal complaint has not been resolved by the Centre Manager or Registrar within three working weeks, a formal complaint may be submitted in writing/email to:


Training Move,

Centre Manager

The Twenty One Building

1st Floor, 21 Pinner Road.





The letter of complaint should set out brief details of the nature of the complaint, the informal efforts so far made to resolve it, an explanation of why the student continues to feel dissatisfied, and an indication of the redress or resolution, which is desired. Any documents or correspondence relevant to the complaint should be enclosed. Students are advised to keep copies of all correspondence and accompanying documentation.

Complaints relating to matters which occurred more than six months previously will not normally be considered. Complaints concerning matter of academic judgment are outside the scope of this procedure and will not be considered. There is a separate appeal procedure related to appeals against an assessment outcome.

The college’s center manager will acknowledge receipt of the complaint within ten working days.


3.1 Depending on the nature of the complaint, the College’s center Manager or registrar will assign it for investigation to an appropriate member of the College’s staff not previously involved in the informal investigation. The letter of acknowledgement will provide the name and position of the investigator and an indication of the timescale in which a formal response can be expected. In the event that the investigation takes longer than expected, a further letter will be sent, which will indicate the revised timescale.


3.2 Students are advised that copies of correspondence and accompanying documents will be made available to the investigator and possibly also to staff assisting or providing information to him or her. Confidentially will, however, be maintained as far as is consistent with a proper investigation of the complaint. The investigator will be mindful of the need to protect the interests of any staff or students who may be the subject of a complaint. If you do not wish a particular member of staff to see any correspondence or documentation, you should make this clear in your letter of complaint, together with the reasons for the request.


3.3 The investigator will be responsible for undertaking a full and fair examination of the         issues raised in the complaint, with due regard to the scale and seriousness of the complaint.

The investigator may determine who, if anyone will be interviewed during the course of the investigation and from whom any written submissions will be sought. Students will not normally be invited to present a complaint in person. At the end of the investigative process, the investigator will provide a short report of his/her findings to the Centre Manager and Director.


3.4 Training Move will inform the investigator’s report to the student and will maintain a formal record of the complaint and its outcome. Should the investigator uphold the complaint, in full or in part, TRAINING MOVE will provide information as to what action will be taken by the College.



4.0 Review of Investigation

Where a complaint is not upheld, students have a right of appeal against the findings. Appeals must be made in writing to the Training Move within ten working days of the date of the letter detailing the outcome of the complaint.





An appeal may be based on:

  • a challenge to the findings of fact
  • a claim that the procedure has been implemented improperly
  • new evidence or information not available at the previous stage

5.1 The grounds for the appeal should be set out in the letter. Appeals not based on one or more of these grounds will not be considered.

Depending on the grounds for appeal, TRAINING MOVE will either refer the matter back to the original investigator for further consideration, or will he/she review the findings of the investigation or ask another senior member of staff to do so. The College will provide the appellant with the name and position of the reviewer and an indication of the timescale in which a formal response can be expected. In the event that the review takes longer than expected, a further letter will be sent which will indicate the revised timescale.

Following the review, the Principal of TRAINING MOVE will make the decision known in writing to the appellant. This decision shall be final.


5.2 Where a complaint has been upheld, but the student is dissatisfied with the action proposed by the College, the student should write to the Director of TRAINING MOVE to explain the reasons and to make any alternative proposal. The Director of TRAINING MOVE shall, at his/her absolute discretion refer the alternative proposal either to the original investigator or to another senior member of staff for consideration and will inform the student of the outcome. This decision shall be final.

The TRAINING MOVE center Manager shall be responsible for keeping a full record of all formal complaints and associated records.


If the student remains dissatisfied with the outcome of the appeal, he/she may contact the awarding body to escalate this further, but students cannot raise any complaints directly with the awarding body.

The complaint procedures of the awarding body can be found on their website.


6.0 Assessment of Academic Performance
Students will follow the Appeals procedures  on the assessment outcome. You can request a copy of this appeals procedure from your assessor/tutor.


Course Validity Policy

This policy outlines the validity period for all online and classroom courses offered by Training Move and the procedures for extending the course validity period. This policy applies to all students enrolled in any online or classroom course at Training Move.

Course Validity Period

The validity of all online and classroom courses is 6 months from the date of booking.

Completion Requirement

Students are required to complete their courses within the 6-month validity period.

Extension of Course Validity

If a student is unable to complete a course within the initial 6-month period, an extension may be granted. To obtain an extension, the student must submit a formal request to the training centre before the expiration of the initial validity period. The training centre reserves the right to charge an extension fee. The fee amount will be determined based on the course and the length of the extension requested.

Fee Structure for Extensions

The fee for extending the course validity will be communicated to the student upon receipt of the extension request. Payment of the extension fee must be made prior to the extension being granted.


Students are responsible for completing their courses within the designated validity period and for requesting any necessary extensions in a timely manner. The Training Centre is responsible for reviewing extension requests, determining appropriate fees, and processing extensions promptly.